Terms & Conditions

Substitutions

As a result of freight delays, quarantines and others that are beyond our control our sales team at Everbloom will try and seek an alternative product with your order to not impact your event.

We know that some cases this may not suit all customers. You have the right to reject the substitute item. Please advise our sales team of your intentions.

Holds Policy

We are happy to hold selected product for 24 hours during the week. If uncollected the product will be placed back onto the market floor for sale.

If product is to be held over the weekend, products must be prepaid and are non-refundable.

Public Holidays

Our business is closed Public Holidays. Customers effected will be notified of closure and any changes to their orders prior to the date.

Shipping Policy

Your order will be sent as soon as possible depending on the freight company chosen. Delivery times may vary due to circumstances such as weekends, public holidays. Most networks you will receive your order within 48 hours.

You are required to pay for shipping charges additional to your products this includes package and handling of each box required.

Nature of Business

Non-floristry organisations may be subject to a surcharge, which will be determined at the time of processing the applicants registration form.